WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS
For original paintings shipping is FREE any DESTINATION
Shipping times range from 3-5 business days
Paintings large than 48"X48" or 30"X60" shipped in roll
Tracking information will be emailed to you as soon as painting will be in the mail.
Shipping carriers FedEx, UPS
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes we ship to Canada and Internationly shipping is FREE.
We are not responsible for duties and taxes required for shipping outside the United States
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- For returns please call Yelena at 720-371-7261 or email me at firstname.lastname@example.org
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
Please contact Yelena at 720-371-7261 as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email firstname.lastname@example.org
WHO TO CONTACT?
You can reach out at any time by email email@example.com
HOW TO COMMISSION A PAINTING?
1.Please submit an email with the subject you have in mind
2. Send a photo with idea of the place or portrait you have in your vision.
Or just point what particular painting you like and want to order something similar.
3. After we agreed on the sizes and prices the 20% deposit has to be made.
4. The photos with different compositions for your consideration will be sent
5. The composition you choose will be placed to work and estimated time of compilation will be provided
(Most commission will be completed within three to four week)
6. The photos in progress will be provided during time of completion and all the changes you may request will be accommodated.
6.After painting will be finished, dried and varnished and ready to be shipped the final payment will be required.
7. I am happy to say, so far, everyone who has commissioned a painting was pleased with the result!
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!